Home » FAQ

1.Will I have the same cleaner each time?

Yes, for our regular visits you would have the same cleaner each visit.

2.Do I have to stay at home when the cleaner comes to me?

No, the cleaners are all very stringently vetted and experienced so that you can leave them to clean alone in your house.

3.How do I pay?

Via bank transfer after every cleaning sesion.

4.Is there a minimum number of hours for cleaning?

Yes, the minimum hours per visit are:

Weekly clean – 2.5 hours
Fortnightly clean – 3 hours
Monthly clean/one - off  – 4 hours

5.Do you clean outside of the house?

No. We do not provide these services.

6.How long in advance do I need to book the service?

We require a minimum of 24 hours notice to arrange a cleaner for you.

7.Do you provide the cleaning products?

Yes, for one-off ceaning service we use professional cleaning products for best results. This is included in the price.

8.What are your working hours?

We work between 8am and 7pm, seven days per week.

9.How can I cancel my booking?

Please inform us of your cancellation at least 24 hours in advance of your booking taking place.